Frequently Asked Questions

Question 1

How do I get started with Comfort First Home Care?

Accepted Answer

Getting started is easy. Contact us to schedule a free in-home assessment — we'll visit your home, meet your loved one, and learn about their needs. From there, we build a personalized care plan together. There's no pressure and no obligation.

Question 2

What is a free in-home assessment?

Accepted Answer

A free in-home assessment is a no-obligation visit where one of our care coordinators comes to your home to meet your loved one and understand their needs, preferences, and daily routine. It typically takes about an hour and helps us build the right care plan.

Question 3

How quickly can care begin?

Accepted Answer

In many cases, we can begin care within a few days of your assessment. We understand that families sometimes need support quickly, and we do our best to accommodate urgent situations.

Question 4

What is non-medical home care?

Accepted Answer

Non-medical home care includes assistance with daily living activities — companionship, meal preparation, light housekeeping, personal care, errands, and medication reminders. It does not include medical services like administering medications, wound care, or physical therapy, which require licensed medical professionals.

Question 5

Can I choose which services I receive?

Accepted Answer

Absolutely. Care is completely customized to your loved one's needs. You choose the services, the schedule, and the hours. We can start with a few hours a week and adjust as needs change.

Question 6

Do you offer overnight or 24-hour care?

Accepted Answer

Yes. We offer overnight stays and extended care hours for clients who need support around the clock. Contact us to discuss your specific needs and we'll build a plan that works.

Question 7

How are your caregivers screened?

Accepted Answer

Every Comfort First caregiver undergoes a thorough background check, reference verification, and in-person interview before being hired. We also verify work history and any relevant certifications. We hire for both competence and character.

Question 8

Will my loved one have the same caregiver each visit?

Accepted Answer

We do our best to provide consistency — the same caregiver for regular visits whenever possible. We believe consistent relationships are essential to quality care and genuine trust.

Question 9

What if we're not happy with our caregiver?

Accepted Answer

Your satisfaction is our priority. If the match isn't right, just let us know and we'll work quickly to find a better fit. We want your loved one to feel comfortable and genuinely cared for.

Question 10

How much does in-home care cost?

Accepted Answer

Costs vary depending on the services needed, the number of hours, and the care schedule. We provide transparent pricing during your free in-home assessment. Contact us to discuss your specific situation.

Question 11

Does insurance cover in-home care?

Accepted Answer

Some long-term care insurance policies cover non-medical home care. Medicare generally does not cover non-medical home care, but Medicaid may cover some services depending on eligibility. We're happy to help you understand your options.

Question 12

Do you accept veterans' benefits?

Accepted Answer

We work with families to explore all available funding options, including veterans' benefits programs. Contact us to discuss your specific situation and we'll help you navigate the options available.

Answers to your questions

Getting Started

Services & Care

Our Caregivers

Costs & Coverage

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